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3.8. Set up email on an Android phone or tablet with Microsoft 365 operated by 21Vianet

Applies To
 

Note: This article applies only to Microsoft 365 operated by 21Vianet in China.

Set up email in the Outlook for Android app

Image of a grey lineOpen Outlook for Android. The icon looks like this:

Outlook for Android

If you haven't already, download the Outlook app from your Local Android app store in China.

Image of a grey lineTap Get Started if it's your first time.

Or, go to Settings > Add Account > Add Email Account.

Go to Settings

Select Add Account

Image of a grey lineEnter your full email address, then tap Continue.

Note: If you're prompted for server setting information, you may have to set up manually or use IMAP or POP. See the server settings help section below for details.

Enter your email address.

Image of a grey lineEnter your email account password and tap Sign In or Next.

Note: The sign in screen may look different for you depending on your email provider.

Enter your password for your email account.

Image of a grey lineOutlook may request permission to access your calendar, contacts, etc. Tap Yes or Allow.

Tap Yes to accept permissions

Image of a grey line

You're now ready to use Outlook for Android!

Checkmark

Set up email in the built-in Android apps

The appearance of Androids can vary so use these steps as a guide or consult the manufacturer's help for your particular device. If you're setting up in the built-in app, see the Android built-in app section below.

Image of a grey lineUpdate your Gmail app to the latest version:

  • Open the Google Play Store app on your phone.

  • Type "Gmail" into the search bar and then select Update.

    Note: If the update option is not available, you're already on the latest version.

After the update is installed, tap the Gmail app icon to open it.

Image of a grey lineTap the menu icon in the upper left corner > Settings > Add account > Exchange and Microsoft 365.

Important: Do NOT choose "Outlook, Hotmail, and Live" unless you want to sync email only.

Choose Exchange

Image of a grey lineEnter your full email address and tap Next.

Enter your password and tap Next.

Note: If you're prompted for server setting information, you may have to set up manually or use IMAP or POP. See the server settings help section below for details.

Add your email address Enter password

Image of a grey lineFollow any prompts you may get, including security permissions. You may also be asked to set your sync settings and a display name.

If you use Microsoft 365 for business, you may also be asked to give additional security control. In this case, choose Activate.

Image of a grey lineGo to your inbox. If you see an email that says "Action Required to Sync," open it and tap Use another Mail app instead.

If you don't see this message and your emails are syncing, skip this step.

Click the link to enable sync

Image of a grey linePull down the Android notification bar by swiping down from the top of your screen.

If you see a notification that reads "Unable to sync calendar and contacts," tap it. Then tap Allow to give access and you're done!

Note: If you don't see a sync error notification, you're good to go!

Open the notification bar

Knowledge Tags
https://support.microsoft.com/en-us/topic/set-up-email-on-an-android-phone-or-tablet-with-microsoft-365-operated-by-21vianet-45a83b54-b500-4ba2-b675-a05d23dcb3b7#:~:text=Set%20up%20email%20in%20the%20Outlook%20for%20Android%20app&text=Or%2C%20go%20to%20Se  / 

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