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Miscellaneous

Articles that don't fit in the other main categories or are one-off topics.

1. General

1.1. Warning signs of Tech Scams

Feel free to print and share this sheet with friends and family

Exclamation point reflecting an inactive student Urgent pop-ups warning you that your computer has a serious problem, telling you not to turn it off, and giving a phone number to call. Real Microsoft error messages do not include phone numbers to call for support.

DO Restart your device immediately. DON’T Call the number or click any links.

Exclamation point reflecting an inactive student Unsolicited phone calls or messages warning you they’ve spotted a critical problem with your computer or account that they need to fix.

DO Delete the suspicious messages. If it’s a call, ask for their full name and hang up. If you’re going to call back, use the phone number on their official website, on the back of your membership card, or on a recent statement.

DON’T Click any links or call any numbers in the message. DON’T Give the caller remote access to your computer or any personal information like passwords or account numbers.

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1.2. Protect yourself from Tech Support Scams

Tech support scams are an industry-wide issue where scammers use scare tactics to trick you into unnecessary technical support services to supposedly fix device or software problems that don't exist.

At best, the scammers are trying to get you to pay them to "fix" a nonexistent problem with your device or software. At worst, they're trying to steal your personal or financial information; and if you allow them to remote into your computer to perform this "fix," they will often install malware, ransomware, or other unwanted programs that can steal your information or damage your data or device.

How tech support scams work

Scammers may call you directly on the phone and pretend to be representatives of a tech company. They might even spoof the caller ID so that it displays a legitimate support phone number from a trusted company. They'll probably ask you to install applications that give them remote access to your device. Using remote access, these experienced scammers can misrepresent normal system messages as signs of problems.

Scammers might also initiate contact by displaying fake error messages on websites you visit, displaying support numbers and enticing you to call. They may also put your browser in full screen mode and display pop-up messages that won't go away, apparently locking your browser. These fake error messages aim to scare you into calling their "technical support hotline".

Important: Microsoft error and warning messages never include phone numbers.

When you engage with the scammers, they can offer fake solutions for your “problems” and ask for payment in the form of a one-time fee or subscription to a purported support service.

How to protect against tech support scams

First, be sure to follow these tips on how to keep your computer secure.

It is also important to keep the following in mind:

  • Microsoft does not send unsolicited email messages or make unsolicited phone calls to request personal or financial information, or to provide technical support to fix your computer. If you didn't ask us to, we won't call you to offer support.

  • If a pop-up or error message appears with a phone number, don’t call the number. Error and warning messages from Microsoft never include a phone number.

  • Microsoft will never ask that you pay for support in the form of cryptocurrency like Bitcoin, or gift cards.

  • Download software only from official Microsoft partner websites or the Microsoft Store. Be wary of downloading software from third-party sites, as some of them might have been modified without the author’s knowledge to bundle malware and other threats.

  • Use Microsoft Edge when browsing the internet. It blocks known support scam sites using Microsoft Defender SmartScreen. Also, Microsoft Edge can stop pop-up dialog loops used by these attackers.

Tip:  Click here for a free, printable sheet of tips for spotting tech scams that you can keep for reference or share with friends and family.

What to do if a tech support scammer already has your info

  • Uninstall any applications that scammers have asked you to install. For more info on how to uninstall applications, see Repair or remove programs in Windows.

  • If you have given scammers access to your device, consider resetting it. To learn how, see Recovery options in Windows.

    Note: Performing serious recovery methods like resetting your device can be a bit time-consuming, but this may be your best option in some situations—for example, if fake error codes and messages pop up continually, all but preventing you from using your device. 

  • Run a full scan with Windows Security to remove any malware. Learn how.

  • Apply all security updates as soon as they are available. To see available updates, select the Start  button, then select Settings  > Update & Security > Windows Update. For more info, see Update Windows.

  • Change your passwords. Learn how to change your Microsoft account password

  • Call your credit card provider to contest the charges if you've already paid. Let them know what happened; they'll probably want to cancel and replace your affected cards to prevent the scammers from using them again.

Reporting tech support scams

Help Microsoft stop scammers, whether they claim to be from Microsoft or not, by reporting tech support scams at:

www.microsoft.com/reportascam

You can also report unsafe websites in Microsoft Edge by selecting Settings and More  > Help and Feedback > Report unsafe site  when you encounter something suspicious.

For urgent situations, use one of the following options:

Microsoft Support
Global Customer Service

and consider notifying your local law enforcement agency. 

Popular scam types

There are several forms of tech support scams, all of which aim to trick you into believing that your computer needs to be fixed and you need to pay for technical support services.

Phone scams

The classic cold-call scam. The scammers call you and claim to be from the tech support team of Microsoft or another company. They offer to help solve your computer "problems".

Scammers often use publicly available phone directories, so they might know your name and other personal information when they call you. They might even guess what operating system you're using.

Once they've gained your trust, they might ask for your username and password or direct you to a legitimate website to install software that will let them access your computer to "fix it". If you install the software and provide credentials, your computer and your personal information are vulnerable.

Although law enforcement can trace phone numbers, cybercriminals often use disposable mobile phones, spoofed caller ID, or stolen mobile phone numbers. Treat all unsolicited phone calls with skepticism. Don't provide any personal information.

Warning: If you receive an unsolicited call from someone claiming to be from Microsoft Support, hang up. We do not make these kinds of calls.

Web scams

Tech support scam websites make you believe that you have a problem with your PC. You may be redirected to these websites automatically by malicious ads found in dubious sites, such as download locations for pirated software, videos, or music.

These websites may use a fake blue-screen or other system error, or a fake Windows activation dialog box to convince you that there's a problem with your PC that needs fixing.

They can also use the following techniques to make their claim more believable:

  • Put the image or your browser on full screen, making the error appear as though it’s coming from Windows instead of the webpage

  • Disable Task Manager

  • Continuously display pop-up windows

  • Play audio messages

All these techniques are meant to persuade you to call the specified tech support number. In contrast, the real error messages in Windows never ask you to call a tech support number.

Other forms of support scams

Some tech support scams may also come in the form of malware. When run, this malware may display fake error notifications about your computer or software, similar to tech support scam websites. However, because they are installed on your computer, criminals will likely use them to perform other malicious actions, such as to steal data or install other malware.

Scammers may also use other ways to reach you, such as email, text messages, or chat. These messages may resemble phishing emails; however, instead of pointing to phishing sites designed to steal credentials, the links lead to tech support scam websites.

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1.3. How to remove Windows Defender security warning scam

How to remove Windows Defender security warning scam


The Windows Defender security warning that might randomly pop up on your screen while you’re browsing is a type of malware that wants you to trick into contacting scammers. You can get infected with it by visiting a suspicious website, clicking on a malicious link, or simply having adware on your computer.

Luckily, you can easily get rid of it. In this article, you’ll learn how to remove the Windows Defender security warning scam from your computer once and for all. Additionally, you’ll get some useful tips on how to protect yourself from other viruses.

 

What is the Windows Defender security warning?

Windows Defender security warning is a type of scareware or a phishing scam.

It redirects you to a page that looks like the official Microsoft website, even though its URL suggests otherwise. The page will display a message that your computer has been infected with malware (Trojan, for example) and that you need to contact a customer support agent by phone so that they could fix the problem.

Windows Defender security warning

One thing you should know about the Windows Defender Security warning is that it looks like a legit message by Windows, and that’s why it’s so dangerous - many users might not even bat an eye and try to google about it.

It is a common tactic of scammers - making a pop-up look as legitimate as possible so that people would not suspect anything bad.

In any case, the telephone number is most likely to direct you to a scam call center where an agent will either try to infect your computer with malware, steal your personal information, or demand you pay money for fake services.

Name Windows Defender/Security Warning message
Type Scam, Social Engineering, Fraud
Devices Any device with a web browser, but Windows devices are obviously more targeted
Symptoms Fake error messages, fake warnings, pop-up errors, fake scans
Damage Loss of sensitive information, identity theft, monetary loss, possible further infections

Why I am seeing the Windows Defender security warning?

There could be a few different reasons why you’re seeing the Windows Defender security warning. Here are some of the possible ones:

  • You visited a compromised website that redirected you to the scam page
  • You clicked an ad that redirected you to the fake website
  • You have malicious adware installed on your device

In any case, simply closing the window might not solve the problem, as, once it appears, the pop-up message might show up every single time you open your browser.

How to remove Windows Defender security warning pop-ups

As the Windows Defender security warning is browser-based, most of the steps you should take to get rid of it are also related to your browser. Here are the possible measures you can take to make the warning disappear:

  1. Force close and reopen your browser (Alt+F4)
  2. If you still get redirected to the scam page, reset the browser’s settings, or completely reinstall the browser
  3. If this still occurs, you might have adware or some kind of a PUP (Potentially Unwanted Program) installed on your computer and need to remove it

If you are unsure which one of the installed apps causes this behavior, an antivirus can detect that for you and remove it from your computer.

Remove Windows Defender security warning from your browser

Resetting the browser settings is one of the first things you should do if you want to get rid of the Windows Defender Security warning scam. Below you will find the instructions on how to do it on different browsers.

Remove Windows Defender pop-up from Chrome

1. Click on the three dots at the top right corner.

2. Choose “Settings”.

Three dots settings

3. Click “Advanced ” in the bottom left of the window.

4. Press ”Reset and clean up”.

Advanced settings on Chrome

5. Choose “Restore settings to their original defaults”.

Reset settings on Chrome

6. Click “Reset settings”.

Remove Windows Defender pop-up from Firefox

1. Click the icon with the three lines on the top right corner

2. Open “Settings”

Firefox settings

3. Click on “Home”

Home settings on Firefox

4. Choose “Restore defaults” (if there is no such button, it means that you’re already using default settings)

Restore to default settings on Firefox

Remove Windows Defender pop-up from Microsoft Edge

1. Click on the three dots

2. Open “Settings”

Microsoft Edge settings

3. Press on “Reset settings”

Reset settings button on Microsoft Edge

4. Click “Restore settings to their default values”

Restore settings to their default values microsoft edge

5. Press “Reset”

Confirmation to reset settings on Edge

Remove Windows Defender pop-up from Safari

1. Open Terminal (press command + space to open the spotlight, type in “terminal”, and click enter)

Open terminal on Safari

2. Enter these commands one at a time. Execute each command by pressing “enter” after copying it into the terminal:

rm -Rf ~/Library/Caches/Metadata/Safari;

rm -Rf ~/Library/Caches/com.apple.Safari;

rm -Rf ~/Library/Caches/com.apple.WebKit.PluginProcess;

rm -Rf ~/Library/Preferences/Apple\ -\ Safari\ -\ Safari\ Extensions\ Gallery;

rm -Rf ~/Library/Preferences/com.apple.Safari.LSSharedFileList.plist;

rm -Rf ~/Library/Preferences/com.apple.Safari.RSS.plist;

rm -Rf ~/Library/Preferences/com.apple.Safari.plist;

rm -Rf ~/Library/Preferences/com.apple.WebFoundation.plist;

rm -Rf ~/Library/Preferences/com.apple.WebKit.PluginHost.plist;

rm -Rf ~/Library/Preferences/com.apple.WebKit.PluginProcess.plist;

rm -Rf ~/Library/PubSub/Database;

rm -Rf ~/Library/Safari/*;

rm -Rf ~/Library/Safari/Bookmarks.plist;

rm -Rf ~/Library/Saved\ Application\ State/com.apple.Safari.savedState;
Type commands into terminal in Safari

How can I protect my PC against viruses?

The Windows Defender security warning scam is not the only virus you can get on your computer. There are lots of even bigger threats on the internet, and you should take every precaution to avoid them.

Here are the basic measures to protect your device against viruses:

  • Don’t click on random links without knowing where they will lead you to
  • Don’t download suspicious applications
  • Keep your OS and all the software updated
  • Don’t open suspicious emails or their attachments
  • Use an adblocker to block malicious ads
  • Use an antivirus to help you identify and remove threats

Conclusion

While, as a program, Windows Defender is a legit one, the security warning that appears on your browser is not. In fact, this seemingly harmless pop-up can do a lot of damage if you click on it or decide to call the number it displays.

Luckily, there are a few ways to get rid of it without causing any harm to your device. The most effective ones are restoring your browser settings and scanning the computer with a reputable antivirus tool.

Afterwards, you should also make sure that you don’t get infected with malware again. This means practicing internet hygiene (e.g., avoiding suspicious websites) and getting a good antimalware tool that would prevent such threats in the first place.

 
FAQ

2. Media

2.1. HEIC File Conversion

Pixillion Image Converter is a bulk image converter to change more than 50 image formats into 20 most popular formats, it works on converting raw and HECI images too, with good quality conversions. To allow users edit the images, this image converter adds editing features like Resize, Flip, Rotate, Add Watermark too. It is compact and focuses on high quality conversions only, with a low price.

The Good

  • Support HEIC, Raw and 50+ image formats: heic to png, heic to pdf, heic to gif, etc.
  • Save as 20 image formats, JPG, JPEG, PNG, PDF, SVG, TGA, TIFF, WEBP
  • Edit features: Resize, flip, rotate, watermark
  • Advanced output preferences: compression, encoding, etc

The Bad

  • Basic editing features only

Here is how to quickly batch convert HEIC to JPG or JPEG on Mac, Windows 10/11, 7/8

  1. Get a free copy of Pixillion Image Converter from NCH Website.
  2. Add all HEIC images into Pixillion by drag and drop.
    pixillion heic to jpg 1
  3. Click on Effects to resize or add watermark if needed.pixillion heic to jpg 2
  4. Select all HEIC images, choose output as JPG or JPEG and select compression setting.pixillion heic to jpg 3
  5. Click Convert to batch convert HEIC to JPG or JPEG.