HomeMSP ServicesConnectwiseControl a Mac

1.1. Control a Mac

Download and install the access agent

1. Build a new access agent 

From the Access session of the Host page, click Build.

In the installer window, enter information for your access agent. Make sure to select Type > Mac OS X (.pkg). When you are finished, click Download.

2.  Run the PKG file

Open the file in Finder. Use Ctrl-Click to open the file. Complete the installation wizard. 

During installation, if you see the following "Installer" prompt, click OK.

MacInstallerPrompt.png

First connecting to an access session 

1. Connect to the macOS machine

Upon connection, you'll see a large Review System Access window. 

BigSurPrompt.png

 

2. Allow screen recording

In the Screen Recording section of the large prompt, click Request Access.

ScreenRecordingDenied.png

In the System Preferences window, click the lock in the corner of the window to unlock the Privacy settings.

SystemPreferencesLock.png

Next, select the ConnectWise Control client. The name will begin with "connectwisecontrol".

SecurityAndPrivacyScreenRecording.png

Note: If you don't see the "connectwisecontrol" client, click the plus (+) icon at the bottom of the program list. Type Command + Shift + G and type /opt. Select the client there, which has the filename connectwisecontrol-xxxxxxx .

BigSurAddProgram.png

You'll see another window with the option to Quit & Reopen. Click Quit & Reopen and the client will automatically restart.

SecurityAndPrivacyScreenRecordingQuitNow.png

Once the client reopens and the large ConnectWise Control prompt returns, you should see that Screen Recording access is granted.

AccessibilityGranted.png

3. Allow accessibility access

Return to the large Review System Access window. In the Accessibility section of the window, click Request Access.

AccessibilityDenied.png

In the Security & Privacy window, if not already unlocked, click the lock in the corner of the window.

SystemPreferencesLock.png

Next, select the ConnectWise Control client. The name will also begin with "connectwisecontrol".

SecurityAndPrivacyAccessibility.png

Note: If you don't see the "connectwisecontrol" client, click the plus (+) icon at the bottom of the program list. Type Command + Shift + G and type /opt. Select the client there, which has the filename connectwisecontrol-xxxxxxx .

BigSurAddProgram.png

When you have finished, click the lock again to prevent further changes, and close the window.

4. Check the Review System Access window

You should see a green circle and a Granted status for both Screen Recording and Accessibility. 

A technician should now have remote control over the macOS device. 

BigSurPromptAccessGranted.png

Original Page

Knowledge Tags

This page was: Helpful | Not Helpful